Help & Support

Need help with your booking, baggage, check-in, or flight updates? Find answers below or contact our support team.

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Booking Help

• Change or cancel booking

• Refund questions

• Booking confirmation

Baggage Support

• Add extra baggage

• Baggage allowance

• Lost or delayed bags

Check-In Help

• Online check-in

• Boarding pass access

• Airport check-in info

Frequently Asked Questions

How can I change my booking?

Go to Manage Booking, enter your booking reference, and follow the steps to modify your flight.

Can I cancel my ticket and get a refund?

Refund eligibility depends on your fare type. Review your fare conditions in Manage Booking.

How do I add baggage after booking?

You can add checked baggage in Manage Booking before your flight.

When can I check in online?

Online check-in usually opens 24 to 48 hours before departure.